Rehab and Assessment Services

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When one of your employees is absent due to illness or injury, there may be more than one barrier to a successful return to work. But with the help of our dedicated network of health professionals & specialty clinics can dismantle those barriers and influencing factors and identify innovative and cost-effective solutions to assist employees with recovery. And that’s better for everyone!

DMI recognizes that being engaged in work is a significant contributor to one’s overall health and longevity, a notion that is now well-supported in the literature (Waddell, Christian).  For over 25 years we have been specializing in complex case management and mental health-related factors have been a substantial contributor to those ‘complex claims.’

Our Services

We know that the complexities of an employee’s health issues and a successful return to work following an absence require a comprehensive and sensitive approach, with careful attention to an individual’s unique circumstances.

DMI Rehab offers a full spectrum of disability case management solutions including Rehabilitation and Behaviour, Physical, Medical & Vocational Assessment services, as well as training and coaching services to help support your employees and your organization during an absence from the workplace.  We embrace return to work (RTW) as part of the recovery journey. It is well-established in the literature that graduated RTW efforts build self-efficacy, a capability which correlates strongly with sustainable RTW.  We advocate wherever possible for early re-entry efforts as a building block in the process.

What you can expect from our team:

  • Communication with all key stakeholders
  • Partnering with Physicians and Health Care Providers
  • Collaboration on Return To Work Planning
  • Monitoring and support
  • Documentation and reports
  • Education and support for the employer contact
  • Clarity for the employer so that they can adequately plan around the absence

Our services are available across Canada via a highly skilled and diverse network of disability case management specialists with bilingual capability, as outlined below:

Disability Case Management

Rehabilitation & Return to Work Support 

Rehabilitation case management is vital to reducing the duration of many complex absence files. Engaging with stakeholders including health care providers to identify cost effective solutions focused on regaining recovery and Return-to-Work (RTW). We focus on early intervention and stay-at-work opportunities. DMI embraces returning to work as part of the recovery journey. It is well-established in the literature that graduated RTW efforts build self-efficacy, a capability which correlates strongly with sustainable RTW. We advocate wherever possible for early re-entry efforts as a building block in the process. 

Our Return-to-Work programs may involve solutions that include graduated hours and modified duties, alternate placement and alternate occupation planning. 

CPPD Off-sets

Where application for CPPD may be an option, we are able to work directly with Insurers and Clients to move swiftly; interfacing on your behalf with all stakeholders throughout the application and/or appeals process. This service offering is designed to facilitate enhancement of  internal processes and best practices associated with securing CPPD for clients that are considered totally and permanently disabled. This includes in-person handling and support completing CCPD forms, as well as follow-up with physicians and treatment providers as required for completion of the medical form. 

Telephone Interviews

At the root of our services is a comprehensive functional telephone interview with employees to gain a clear understanding of medical and non-medical influencers impacting an absence and customize the best plan to assist each individual move forward in their recovery. By adopting a functional approach, our team is more likely to build positive working relationships with employees and empower them in the recovery process, ultimately impacting overall duration of absences that will positively impact your absence program.  

Medical Intervention

Independent Medical Evaluation (IME)

IMEs are used to determine the cause, extent and treatment of a person’s injury or illness. These examinations are performed by an independent physician who can help to determine whether an individual has gained the maximum benefit from treatment, or whether permanent impairment remains after treatment is complete.

Expedited Testing and Specialist Referral

  • MRI
  • CT Scan
  • Scopes (Colonoscopy, Endoscopy etc.)
  • Ultrasound
  • Cardiac Testing
    • ECG
    • Exercise Stress Test
    • Angiogram
    • Expedited surgeries
  • Specialist
    • Orthopedic
    • Cardiologist
    • Neurologist
    • Gastroenterologist
    • Pulmonologist (Respiratory)
    • Physiatrist
    • Internist
    • ENT
More on Request


Independent Psychiatric Evaluation (IPE)

A thorough evaluation is conducted by a psychiatric professional resulting in a comprehensive overview of the employee’s occupational history, and a summary of available medical, psychological and rehabilitation records. This is followed by an informed discussion of the employee’s current cognitive abilities and/or their limitations to function adequately, both on and off the job.

Personalized Medicine Is Here 

PillCheck™ is based on a simple cheek swab (your own DNA), results in a report that will provide you and your physician with insight into your best drug matches/dosages based on your individual metabolic uptake. The report covers three major areas including mental health, cardiovascular and pain management. If you are struggling to find the right medication to support improved medical management and back to work efforts, call us today and we’ll get you started.

Physical & Cognitive Assessment

Functional Capacity Evaluations (FCE)

Using established protocols, functional capacity evaluations require one to two-day intensive sessions to measure an employee’s physical and cognitive abilities to perform work-related tasks, and to determine if there are impairments that limit their capacity to return to work.

Cognitive Abilities Evaluation (CAE) 

Assessment of an individual’s functional cognitive capabilities and provision of strategies to manage cognitive concerns at the workplace. This assessment will provide a clear picture of an individual’s strengths and challenges and suggest more targeted work intervention and determine their effectiveness in helping to improve work productivity.  A Cognitive FAE is a valuable tool if an individual has cognitive challenges and or limitations that are impacting function. 

Cognitive Demands Analysis (CDA) 

This assessment objectively analyses the essential physical job duties and cognitive demands of an individual’s job. This assessment includes analyses such as memory, concentration, multi-tasking and meeting deadlines.  A CDA is a valuable tool if the cognitive and physical demands need to be objectivised and clarified for a return to work plan or job matching, or to clarify the gaps.

Physical/Job Demands Analysis (PDA/JDA)

The Physical/Job Demands Analysis is a tool that uses objective, measurable data to summarize both the physical and functional demands of a particular job. The analysis takes into account the cognitive, psychosocial, and psychological requirements needed to be effective. 

Ergonomic Assessment

A thorough assessment of an employee’s workstation and job functions provides an accurate picture of the ergonomic factors at play when that person performs the essential tasks of their job. In addition to finding any potential risk factors, the assessment provides recommendations on how the workstation and tool design can be improved to minimize safety risks, including ones specific to that employee.

Living Care Benefit Assessment 

Through the Living Care Benefits Assessment, the need for long-term care is assessed based on the ability to handle the requisite “activities of daily living” (bathing, dressing, using the toilet, etc.)  The home-based assessment is conducted by a regulated health professional, most commonly a registered nurse.  A Plan of Care may follow this assessment.  A Living Care Benefits Assessment may be conducted in order to determine whether an individual would require further assistance in their Activities of Daily Living (ADLs) as a result of physical and/or cognitive deficits. 

Vocational Services

Transferable Skills Analysis

Employees who may have lost some capacity to return to their former role, can benefit from an analysis of their skills and individual traits that could be successfully applied in another position. The Transferable Skills Analysis offers a detailed report of their vocational history, education, hobbies, and medical file, to explore suitable and specific career alternatives.

Vocational Assessment

The Vocational Assessment compares the abilities of an employee before and after an injury or illness resulted in a disability. Vocational alternatives are identified as well as related wages, labour market trends and the potential of direct entry employment, following training.

Employment Training Plan (TP) 

An Employability Training Plan (TP) provides specific information, details, durations, and costs for recommended training arising from a TSA or VE. A TSA or VE is recommended prior to this service but is not required.

Job Search Skills and Strategies Training

For those who don’t have a job to return to but are able to work, this complete vocational service gives individuals with the essential skills and strategies needed to plan, prepare for, and conduct a successful job search. The program is tailored to each individual’s current skills and vocational needs with the goal of gainful employment.

Behavioural Services

Reactivation and Chronic Pain Programs 

The DMI Reactivation Programs are programs designed to assist individuals to return to a lifestyle conducive to normal and functional daily activities. The programs build on mental and physical stamina to resolve barriers and other negative influencing factors impacting on return to work. The goal of the programs is to prepare individuals for a return to gainful employment, if feasible.  They are often recommended when an individual is entrenched in a disability mindset and requires a more comprehensive and customized rehab program to impact their level of function and enable them to realize a successful and sustainable return to work. 

Wellness Modules  

Self-directed online workshops available to employees who might benefit from learning coping skills to deal with day-to-day mental health-related stressors. Effective tools to assist with stay-at-work or preparation for a return to the workplace. Completed on-line within our secured DMI Learning portal and includes literature to read, homework to complete, links to valuable resources and uses a coaching and goal setting approach.

  • Stress Management
  • Assertiveness & Self Confidence
  • Persistent Pain
  • Mental Health Support

Email today for a ‘No Obligation’ Quote

About Us

Since 2002, the Disability Management Institute (DMI) has been providing comprehensive claim management and review services to over 3,500 clients nationwide. Request a Consultation

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